- Processing time is separate from shipping time.
- Orders are processed Monday-Friday (excluding holidays).
- Please allow 7-14 business days for your order to ship.
- Shipping timelines do not apply to orders shipped to APO/FPO addresses.
- Exclusive and/or Limited Edition/Limited Stock item(s) may require longer processing time(s). An order containing an item with a longer processing time will not be split.
|USPS/Standard||3-7 Business Days||Calculated at checkout based on order size|
|International||7-10 Business Days||Calculated at checkout based on order size|
We currently ship to: Australia, Austria, Bahamas, Belgium, Brazil, Canada, Finland, France, Germany, Hong Kong, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States, and United States Minor Outlying Islands.
Shipping fees are non-refundable. For items returned to Tru Kolors due to an undeliverable addresses or issues with customs, refunds will be issued for the net price of your item(s) minus the shipping charge.
Tru Kolors does not hold or accept any responsibility for packages that have been stated as items lost, stolen, stuck in transit, or delivered. We do not issue refunds or store credit for packages that the courier confirms as lost in transit or delivered. Concerns or questions about your order after it has shipped should be made to the carrier directly. The Customer Support Team can only see the same tracking information given to the customer through the tracking number.
International Shipping: Tru Kolors is not responsible for the payment of customs or VAT Fees. The fee varies and is determined by each country and cannot be calculated in advance. By processing an order, you agree and acknowledge you will pay any customs and VAT fees that may occur.