You can return a product for up to 30 days from the fulfillment/shipping date. Tru Kolors only offers refunds if returned within this time. After 30 days from the fulfillment/shipping date, a return can not be processed. To be eligible for a return, the item must be unworn and unwashed (free of any stains, odors, makeup, deodorant, hair, or wear) and in original packaging.
Before you Process a Return:
- Returns are accepted for store credit only.
- Once our distribution center receives your returned order, please allow up to 10 days for us to inspect and process your return.
- Once your return is processed and approved you will receive an email with a digital store credit for the net amount of the item(s) returned that can be used immediately.
- The return shipping costs are the customer’s responsibility.
- Original shipping fees are non-refundable and will not be included in your credit.
- All returns must be correctly emailed to our support email, email@example.com. Tru Kolors items sent to our distribution center without a return correctly processed will be discarded upon receipt.
- If the return does not meet the criteria above, the return will be rejected and discarded and a refund will not be issued. Tru Kolors will not return rejected merchandise.
- If you are returning a “gift”, you will need the order number and email address used to place the order.
- Tru Kolors does not hold or accept responsibility for packages or items lost, stolen, or stuck in transit when being delivered back to our distribution center. We recommend using a shipping method with tracking available.
Damaged Items: Damaged items must be reported/emailed within 3 days of receipt with photos attached to firstname.lastname@example.org. If not reported within 3 days, we will not issue replacements. Tru Kolors is not responsible for normal wear and tear to items purchased and will not issue a new item outside of the 3 day window of receiving the item.
If you have received an incorrect item or have experienced another issue with your order, please contact email@example.com within 3 days of receiving your order with a picture of the items and packing slip.
Warehouse Sale Items: these items within our annual Warehouse Sale are final sale items. They are heavily discounted items that are no longer going to be for sale or re-released. These items cannot be returned unless damaged, no exchanges will be honored due to unpredictable inventory levels.
Considered “final sale” and may not be returned for store credit or a refund.
- Gift cards
- Sale/Clearance items
- Exclusive Drops
- Products marked "Final Sale"
- Accessories- including but not limited to hats, stickers, phone cases and other items
Because we can't ensure our customers will be issued the style/size they desire by the time their returned items come back to the distribution center we do not offer exchanges. By processing a return through our Customer Support and sending your items back, you will receive store credit to make a future purchase. For exchanges, Tru Kolors is not responsible for return shipping.
Reserved Rights Regarding Returns:
Tru Kolors reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing”.
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items, or potential fraudulent or criminal activity.
- Tru Kolors items sent to our distribution center without a return processed through firstname.lastname@example.org will be discarded upon receipt and will not be refunded.
Similarly, Tru Kolors reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
Refunds for Returns:
Please note that original shipping fees are non-refundable and the cost of the return shipping label is the customer’s responsibility.
Once your return is received and inspected, we will notify you of the approval or rejection of your return. Please allow up to 10 days for your return to process. If you are approved, you will receive an email with your digital store credit for the net amount of the item(s) returned.
Domestic and International Customers:
By processing a return you acknowledge and have read our entire Return Policy and understand the terms.Please email email@example.com to start your return.