Items ordered between November 15 and December 31 of this year can be returned through January 31, 2020 for store credit, subject to our other return guidelines listed below.
You can return a product for up to 30 days from the fulfillment/shipping date.Tru Kolors only offers store credit for returns. We do not issue refunds to original method of payment. After 30 days from the fulfillment/shipping date, a refund cannot be offered. To be eligible for a return, the item must be unworn and unwashed (free of any stains, odors, makeup, deodorant, hair, or wear) and in original packaging.
Before you Process a Return:
Damaged Items: Damaged items must be reported/emailed within 3 days of receipt with photos attached to firstname.lastname@example.org. If not reported within 3 days, we will not issue replacements. Tru Kolors is not responsible for normal wear and tear to items purchased and will not issue a new item outside of the 3 day window of receiving the item.
If you have received an incorrect item or have experienced another issue with your order, please contact email@example.com within 3 days of receiving your order with a picture of the items and packing slip.
Considered “final sale” and may not be returned for store credit or a refund.
Because we can't ensure our customers will be issued the style/size they desire by the time their returned items come back to the distribution center we do not offer exchanges. By processing a return through our Customer Support and sending your items back, you will receive store credit to make a future purchase.
Reserved Rights Regarding Returns:
Tru Kolors reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
Similarly,Tru Kolors reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
Refunds for Returns:
Please note that original shipping fees are non-refundable and the cost of the return shipping label is the customer’s responsibility.
Once your return is received and inspected, we will notify you of the approval or rejection of your return. Please allow up to 10 days for your return to process. If you are approved, you will receive an email with your digital store credit for the net amount of the item(s) returned.
Domestic and International Customers:
By processing a return you acknowledge and have read our entire Return Policy and understand the terms.Please email firstname.lastname@example.org to begin a return. Please include the order number and email address used to place the order.
|BODY WIDTH||16 1/2||18||20||22||24||26||29|
|SLEEVE LENGTH||8||8 1/4||8 5/8||9 1/2||9 5/8||10 1/4||10 7/8|
|SLEEVE LENGTH||32 1/2||33 1/2||34 1/2||35 1/2||36 1/2||37 1/2||38 1/2|
* IF YOUR MEASUREMENTS ARE BORDERLINE BETWEEN TWO SIZES, ORDER THE SMALLER SIZE FOR A TIGHTER FIT OR A THE LARGER SIZE FOR A LOOSER FIT.
WHILE STANDING, MEASURE AROUND THE FULLEST PART OF THE CHEST. KEEP THE MEASURING TAPE HORIZONTAL AND SNUG, YET COMFORTABLE.
WHILE STANDING WITH ONE FINGER BETWEEN THE MEASURING TAPE AND BODY, MEASURE AROUND THE NATURAL WAIST. (TYPICALLY AROUND THE SMALL OF THE BACK - FOUND BY BENDING THE BODY TO ONE SIDE AND FINDING THE NATURAL INDENTATION OF THE TORSO).
WHILE STANDING WITH FEET TOGETHER, MEASURE AROUND THE FULLEST PART OF THE HIP, 7-10” BELOW THE WAIST, WHILE KEEPING THE TAPE PARALLEL TO THE FLOOR.
MEASURE FROM THE TOP OF THE INNER LEG, STRAIGHT DOWN THE LEG AND COMPARE TO THE LISTED MEASUREMENT.
1 INCH = 2.54 CENTIMETERS