Returns

 

You can return a product for up to 30 days from the fulfillment/shipping date.Tru Kolors only offers store credit for returns. We do not issue refunds to original method of payment.  After 30 days from the fulfillment/shipping date, a refund cannot be offered. To be eligible for a return, the item must be unworn and unwashed  (free of any stains, odors, makeup, deodorant, hair, or wear)  and in original packaging.


Before you Process a Return:

  • Returns are accepted for STORE CREDIT ONLY!  
  • Once our distribution center receives your returned order, please allow up to 10 days for us to inspect and process your return.
  • Once your return is processed and approved  you will receive an email with a digital store credit for the net amount of the item(s) returned, that can be used immediately.
  • The return shipping costs are the customer’s responsibility.
  • The original shipping fees are non-refundable.
  • All returns must be correctly processed through: support@trukolors.comTru Kolors items sent to our distribution center without a return done through support@trukolors.com will be discarded upon receipt.
  • By issuing a return toTru Kolors, you agree to the terms of the Return Policy.
  • If the return does not meet the criteria above, the return will be rejected and discarded and a refund will not be issued. Tru Kolors will not return rejected merchandise.
  • If you are returning a “gift”, you will need the order number and email address used to place the order.  
  • Tru Kolors does not hold or accept responsibility for packages or items lost, stolen, or stuck in transit when being delivered back to our distribution center. You must provide a tracking number when you return the order.

Damaged Items:  Damaged items must be reported/emailed within 3 days of receipt with photos attached to support@trukolors.com. If not reported within 3 days, we will not issue replacements. Tru Kolors is not responsible for normal wear and tear to items purchased and will not issue a new item outside of the 3 day window of receiving the item.

If you have received an incorrect item or have experienced another issue with your order, please contact  support@trukolors.com within 3 days of receiving your order with a picture of the items and packing slip.

Non-Returnable Items:

Considered “final sale” and may not be returned for store credit or a refund.

  • Gift cards
  • Sale/Clearance items(as indicated on the product page before)
  • Exclusive Drops
  • Products considered "Final Sale" (as indicated on the product page)
  • Accessories- including but not limited to hats, stickers, phone cases and other items

Exchanges:

Because we can't ensure our customers will be issued the style/size they desire by the time their returned items come back to the distribution center we do not offer exchanges.  By processing a return through our Customer Support and sending your items back, you will receive store credit to make a future purchase.


Reserved Rights Regarding Returns:

Tru Kolors reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing”.
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items, or potential fraudulent or criminal activity.
  • Tru Kolors items sent to our distribution center without a return processed through support@trukolors.com will be discarded upon receipt and will not be refunded.

Similarly,Tru Kolors reserves the right to refuse service to any customer or entity, due to similar actions as noted above.

Refunds for Returns:

Please note that original shipping fees are non-refundable and the cost of the return shipping label is the customer’s responsibility.

Once your return is received and inspected, we will notify you of the approval or rejection of your return. Please allow up to 10 days for your return to process.  If you are approved, you will receive an email with your digital store credit for the net amount of the item(s) returned.


Domestic and International Customers:

By processing a return you acknowledge and have read our entire Return Policy and understand the terms.

Please email support@trukolors.com to begin a return. Please include the order number and email address used to place the order.

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Size Chart
TEE SIZE CHART (IN INCHES)
  XS S M L XL XXL XXXL
BODY LENGTH 27 28 29 30 31 32 33
BODY WIDTH 16 1/2 18 20 22 24 26 29
SLEEVE LENGTH 8 8 1/4 8 5/8 9 1/2 9 5/8 10 1/4 10 7/8
 
HOODIE AND CREW SIZE CHART (IN INCHES)
  XS S M L XL XXL XXXL
BODY LENGTH 26 27 28 29 30 31 32
BODY WIDTH 18 19 20 22 24 26 27
SLEEVE LENGTH 32 1/2 33 1/2 34 1/2 35 1/2 36 1/2 37 1/2 38 1/2

HOW TO FIND YOUR SIZE (* USING A SOFT MEASURING TAPE)

* IF YOUR MEASUREMENTS ARE BORDERLINE BETWEEN TWO SIZES, ORDER THE SMALLER SIZE FOR A TIGHTER FIT OR A THE LARGER SIZE FOR A LOOSER FIT.

CHEST:

WHILE STANDING, MEASURE AROUND THE FULLEST PART OF THE CHEST. KEEP THE MEASURING TAPE HORIZONTAL AND SNUG, YET COMFORTABLE.

WAIST:

WHILE STANDING WITH ONE FINGER BETWEEN THE MEASURING TAPE AND BODY, MEASURE AROUND THE NATURAL WAIST. (TYPICALLY AROUND THE SMALL OF THE BACK - FOUND BY BENDING THE BODY TO ONE SIDE AND FINDING THE NATURAL INDENTATION OF THE TORSO).

HIP MEASUREMENT:

WHILE STANDING WITH FEET TOGETHER, MEASURE AROUND THE FULLEST PART OF THE HIP, 7-10” BELOW THE WAIST, WHILE KEEPING THE TAPE PARALLEL TO THE FLOOR.

INSEAM:

MEASURE FROM THE TOP OF THE INNER LEG, STRAIGHT DOWN THE LEG AND COMPARE TO THE LISTED MEASUREMENT.

TO CONVERT FROM INCHES TO CENTIMETERS:

1 INCH = 2.54 CENTIMETERS