FAQ

Shipping

Processing time is separate from shipping time. Orders are processed Monday-Friday (excluding holidays). Processing time requires 7-14 days. Shipping time is based off the method selected by the customer at checkout. Shipping timelines do not apply to orders shipped to APO/FPO addresses.

More info can be found HERE.

Tru Kolors does not hold or accept responsibility for packages or items lost, stolen, or stuck in transit when being delivered back to our distribution center. Concerns or questions about your order after it has shipped should be made to the carrier directly. The Customer Support Team can only see the same tracking information given to the customer through the tracking number.

Contact the shipping courier with your tracking information, located on your shipping confirmation email, to find out the most updated status of your package. Concerns or questions about your order after it has shipped should be made to the carrier directly. The Customer Support Team can only see the same tracking information given to the customer through the tracking number.

Tru Kolors does not hold or accept responsibility for packages or items lost, stolen, or stuck in transit when being delivered back to our distribution center.

Australia, Austria, Bahamas, Belgium, Brazil, Canada, Finland, France, Germany, Hong Kong, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States, and United States Minor Outlying Islands

If your order is RTS, we will contact you once your order is returned to our distribution center. Original shipping fees are non-refundable. For items returned to Tru Kolors due to an undeliverable address or issues with customs, refunds will be issued for the net price of your item(s) minus the shipping charge.

Returns

You can return a product for up to 30 days from the fulfillment/shipping date.  After 30 days from the fulfillment/shipping date, a refund cannot be offered. To be eligible for a return, the item must be unworn and unwashed (free of any stains, odors, makeup, deodorant, hair, or wear)and in original packaging.

Domestic Customers and International Customers: By processing a return you acknowledge and have read our entire Return Policy and understand the terms. Please email support@trukolors.com to process a return. Please include the order number and which items you would like to process a return.

Damaged items must be reported/emailed within 3 days of receipt with photos attached to support@trukolors.com. If not reported within 3 days, we will not issue replacements. We are not responsible for normal wear and tear of items purchased and will not issue a new item outside of the 3 day window of receiving the item.

If you have received an incorrect item, please contact support@trukolors.com within 3 days of receiving your order.

Because we can't ensure our customers will be issued the style/size they desire by the time their returned items come back to the distribution center we do not offer exchanges. By processing a return through our Customer Support and sending your items back, you will receive store credit to make a future purchase.

If your order includes multiple items and one (or more) of the items are out of stock, we will issue a refund for item(s) not in stock and go ahead and ship the rest of your order.

Order Changes

Unfortunately we cannot guarantee address changes if the order is already in process. If you would like to check if it’s possible to change your shipping address, please email support@trukolors.com your order number and updated shipping address. If your package has shipped, please contact the shipping provider and ask them to update the shipping address. If the package is returned to our Distribution Center, we will email you and let you know.

Unfortunately we cannot guarantee cancellations if the order is already in process. Most orders go into production 24 hours after purchasing. If you would like to check if it’s possible to cancel your order, please email support@trukolors.com your order number and request for the order to be cancelled.

Unfortunately we cannot guarantee item change if the order is already in process. If you would like to check if it’s possible to make changes to the items in your order, please email support@trukolors.com with your order number and the item and/or size change. If your package has shipped, once the order is delivered you may contact support@trukolors.com to begin a return.

Payments and Refunds

All charges on Tru Kolors are processed in US Dollars.

We reserve the right to change the prices of our products at anytime.

Differences in prices may vary according to the time an order is placed, and the time the payment is processed. When an order or return is processed, the order or refund will be generated in US Dollars. Tru Kolors is not responsible for differences in exchange rates from when an order is placed, the payment is processed, or when a refund is processed.

The amount paid at checkout and the amount that appears on your invoice is non negotiable. Tru Kolors will not apply retroactive discounts to orders being processed or that have been processed. Discount codes and site wide sales are only good on orders placed after the start date and before the end date of the discount code/sale. The discount code must be entered during the payment process as it can not be applied later. We are NOT responsible if the code is not entered at checkout.

Refunds can take up to 10 business days to appear on your statement, depending on how your bank or financial institution processes them. If Tru Kolors processed a refund and you have not received a refund after 10 business days, contact your bank or credit card company to see if the refund is still pending. Currency exchanges may take longer than 10 business days.

If you have contacted your bank or credit card company and you still have not received your refund, please contact us at support@trukolors.com.

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Size Chart
TEE SIZE CHART (IN INCHES)
  XS S M L XL XXL XXXL
BODY LENGTH 27 28 29 30 31 32 33
BODY WIDTH 16 1/2 18 20 22 24 26 29
SLEEVE LENGTH 8 8 1/4 8 5/8 9 1/2 9 5/8 10 1/4 10 7/8
 
HOODIE AND CREW SIZE CHART (IN INCHES)
  XS S M L XL XXL XXXL
BODY LENGTH 26 27 28 29 30 31 32
BODY WIDTH 18 19 20 22 24 26 27
SLEEVE LENGTH 32 1/2 33 1/2 34 1/2 35 1/2 36 1/2 37 1/2 38 1/2

HOW TO FIND YOUR SIZE (* USING A SOFT MEASURING TAPE)

* IF YOUR MEASUREMENTS ARE BORDERLINE BETWEEN TWO SIZES, ORDER THE SMALLER SIZE FOR A TIGHTER FIT OR A THE LARGER SIZE FOR A LOOSER FIT.

CHEST:

WHILE STANDING, MEASURE AROUND THE FULLEST PART OF THE CHEST. KEEP THE MEASURING TAPE HORIZONTAL AND SNUG, YET COMFORTABLE.

WAIST:

WHILE STANDING WITH ONE FINGER BETWEEN THE MEASURING TAPE AND BODY, MEASURE AROUND THE NATURAL WAIST. (TYPICALLY AROUND THE SMALL OF THE BACK - FOUND BY BENDING THE BODY TO ONE SIDE AND FINDING THE NATURAL INDENTATION OF THE TORSO).

HIP MEASUREMENT:

WHILE STANDING WITH FEET TOGETHER, MEASURE AROUND THE FULLEST PART OF THE HIP, 7-10” BELOW THE WAIST, WHILE KEEPING THE TAPE PARALLEL TO THE FLOOR.

INSEAM:

MEASURE FROM THE TOP OF THE INNER LEG, STRAIGHT DOWN THE LEG AND COMPARE TO THE LISTED MEASUREMENT.

TO CONVERT FROM INCHES TO CENTIMETERS:

1 INCH = 2.54 CENTIMETERS